The game is simply fraking AWESOME. I didn't know if Infinity Ward could outdo Call of Duty 4, but this is as good or better.
I was so stoked to be playing, it was totally lost on me that there was something wrong with my prestige edition. I thought I was the only one unlucky enough to end up without a complete Soap head. , but I've seen a couple things online suggesting a few other people may have had that problem. In my case, I had two left halves of Soap's head and was missing the right half.
I brought mine back to Best Buy the moment they opened this morning, but not before I'd already emailed and called Jakks (the company that made the bust and night vision goggles for Activision) to ask what to do, since I wasn't sure if Best Buy would have a replacement (the prestige editions are sold out, from what I understand).
Anyway, Best Buy took care of my problem, but the folks at Jakks were super friendly. The lady on the phone promptly called me back, and I've already gotten a response from them via email:
-------- Original Message --------
Subject: RE: Modern Warfare 2 Prestige TWO LEFT HEADS!
Date: Tue, 10 Nov 2009 14:53:38 -0800
From: Carlos ** **** <*******@jakks.net>
Thank you for contacting Consumer Relations
We are in the process of ordering the face halves, but we will be able to send you the parts that you need. If you can please verify which half you need, as if you were the mannequin, ie if you were looking at the back of it’s head. Also please forward me your mailing address, and a contact phone number. We will contact you as soon as we receive and send out the replacements.
Carlos ** ****
21749 Baker Parkway Industry CA 91789
The email address I wrote to them was at consumer (at) jakks.net, in case any of you had the same problem.